Analysis of Website Portal Rumah Belajar Using WebQual 4.0 Method and Important Performance Analysis

  • ADE BAYU SEPTIAN Telkom University
  • Eko Darwiyanto
  • Hetti Hidayati
Abstract views: 67 , 66 downloads: 31
Keywords: Webqual , Portal Rumah Belajar, Importance Perfomance Analysis

Abstract

 

Portal Rumah Belajar is implementing E-Government in Presidential Instruction No. 3 of 2003 concerning National Development Policy and Strategy. The government is required to take advantage of advances in information and communication technology by developing e-government-based public services. The Portal Rumah Belajar is a means for students to get various information about the learning material. Therefore this website must be able to present quality information based on user perceptions. Based on previous research that analyzed the Rumah Belajar website, there are deficiencies in usability factors and information quality factors that affect user satisfaction. Therefore, the study discusses the Portal Rumah Belajar Website Analysis topic using the WEBQUAL 4.0 method and Importance Performance Analysis to evaluate the Portal Rumah Belajar website's quality. WEBQUAL 4.0 as a reference for making a questionnaire and Importance Performance Analysis as an analysis in the form of a level of conformity to the gap quantification. The results obtained from the evaluation that the website's quality has a conformity level of 101.16% concluded that the user feels satisfied with the site's service. The gap level has a positive value of 0.04. It can be concluded that users experience satisfaction with the website

Downloads

Download data is not yet available.

Author Biography

Hetti Hidayati

   

 

 

 

References

"KEBIJAKAN DAN STRATEGI NASIONAL PENGEMBANGAN E-GOVERNMENT," in INSTRUKSI PRESIDEN REPUBLIK INDONESIA, JAKARTA, 2003.
J. T. Nugraha, "E-GOVERNMENT DAN PELAYANAN PUBLIK," JURNAL KOMUNIKASI DAN KAJIAN MEDIA, vol. 2, 1 April 2018.
A. Jiwasiddi, "Binus," 2017. [Online]. Available: http://bbs.binus.ac.id/management/2017/12/hal-hal-penting-dalam-sebuah-website/. [Accessed 30 September 2019].
E. Susilawati, A. S. Nurhayati and K. , "PEMANFAATAN KONTEN DIGITAL PUSAT SUMBER BELAJAR," Jurnal Pendidikan, vol. 21, no. 2, pp. 77-93, 2020.
B. Marlina, "Fitur Sumber Belajar Pada Portal Rumah Belajar Kemdikbud".
P. P. R. B. UNTUK, "Bambang Warsita," Jurnal TEKNODIK, vol. 23, no. 1, 2019.
H. Y. and M. , "Mengukur Kualitas Portal Rumah Belajar Menggunkan Metode Webqual 4.0," Jurnal Matrix, 2015.
G. . W. Tan and K. K. Wei, "An empirical study of Web browsing behaviour: Towards an effective Website design," Electronic Commerce Research and Applications, vol. 5, no. 4, pp. 261-271, 2006.
M. H. Chabibi and W. Hakim, "Pengaruh Penerimaan Teknologi dengan Kebergunaan Web," Jurnal UltimaComm, vol. 8, no. 1, pp. 37-59 , 2016.
S. H. Anwariningsih, "MULTI FAKTOR KUALITAS WEBSITE".
A. Setiyorini, "ANALISA PENGUKURAN KUALITAS LAYANAN WEBSITE," Informasi Interaktif, vol. 1, 2016.
A. SUHENDRA and D. PRASETYANTO, "Kajian Tingkat Kepuasan Pengguna Trans Metro," Jurnal Online Institut Teknologi Nasional, vol. 2, no. 2.
KemDikBud, "Rumah Belajar," KemDikBud, [Online]. Available: https://belajar.kemdikbud.go.id/#page-top. [Accessed 10 10 2020].
L. Hasan and E. Abuelrub, "Assessing the quality of web sites," Applied Computing and Informatics, vol. 9, no. 1, pp. 11-29, 2011.
H. Hasanov and H. Khalid , "The Impact of Website Quality on Online Purchase Intention of Organic Food in Malaysia: A WebQual Model Approach," Procedia Computer Science, vol. 72, pp. 382-389, 2015.
R. A. Pamungkas, E. Alfarishi, E. Aditiarna, A. Muklhisin and R. F. A. Aziza, "ANALISIS KUALITAS WEBSITE SMK NEGERI 2 SRAGEN DENGAN," TEKNOKOMPAK, vol. 13, pp. 12-17, 2019.
-, "Pengertian menurut para ahli," -, - - -. [Online]. Available: https://www.pengertianmenurutparaahli.net/pengertian-teknik-purposive-sampling-menurut-para-ahli/. [Accessed 14 11 2019].
S. Syaifullah and D. . O. Soemantri, "ENGUKURAN KUALITAS WEBSITE MENGGUNAKAN METODE WEBQUAL 4.0 (STUDI KASUS: CV. ZAMRUD MULTIMEDIA NETWORK)," Rekayasa dan Manajemen Sistem Informasi , vol. 2, 2016.
Z. Matondang, "VALIDITAS DAN RELIABILITAS SUATU," JURNAL TABULARASA PPS UNIMED, vol. 6, p. 87, 2009.
J. S. Barnes and R. . T. Vidgen, "An Integrative Approach to the Assessment of E-Commerce Quality," J. Electron. Commerce Res., vol. 3, pp. 114-127, 2002.
S. Ellen, "Sciencing," 29 mei 2018. [Online]. Available: https://sciencing.com/slovins-formula-sampling-techniques-5475547.html. [Accessed 1 10 2019].
Maryuliana, I. M. I. Subroto and S. F. C. Haviana, "Sistem Informasi Angket Pengukuran Skala Kebutuhan Materi," Jurnal Transistor Elektro dan Informatika , vol. 1, 2016.
N. Wahyuni, "Binus Univeristy Quality Management Center," Binus University, 2014. [Online]. Available: https://qmc.binus.ac.id/2014/11/01/u-j-i-v-a-l-i-d-i-t-a-s-d-a-n-u-j-i-r-e-l-i-a-b-i-l-i-t-a-s/. [Accessed 16 11 2019].
Published
2021-05-03
How to Cite
BAYU SEPTIAN, A., Darwiyanto, E., & Hidayati, H. (2021). Analysis of Website Portal Rumah Belajar Using WebQual 4.0 Method and Important Performance Analysis. Indonesian Journal on Computing (Indo-JC), 6(1), 61-72. https://doi.org/10.34818/INDOJC.2021.6.1.548
Section
Information Technology

Most read articles by the same author(s)