Implementation of Analytical Hierarchy Process (AHP) for Determining Priority of Software Assessment in West Java Provincial Government Based on ISO/IEC 25010 (Case Study: Sapawarga Application)
The quality of the software is defined ISO as the totality of the features and characteristics of the product or services that depend on the ability to satisfy user needs. Sapawarga is software used to meet the needs of citizens in channeling aspirations, proposals, and obtaining information in one application. There are some negative comments about the app on Google’s app store. This indicates there are quality issues in sapawarga software. The results of a follow-up survey showed users of the application experienced a 45.20% decrease, due to the server not responding, difficulty finding information, etc. This research was conducted to evaluate the quality of the software based on ISO 25010 consisting of eight characteristics including functional suitability, reliability, usability, performance efficiency, maintainability, portability, security, and compatibility. The AHP pairing comparison method is used to select the three most important ISO characteristics. These three most important characteristics are then used to assess the application of sapawarga and propose recommendations for improvement. Based on expert judgment using AHP pair comparison method, the three characteristics that most affect the application of sapawarga are functional suitability, usability, and performance efficiency with interest rates of 24.9%, 23.2%, 16.5%.
F. A. Muqtadiroh, T. D. Susanto and I. Monzila, "Analisis Faktor yang Mempengaruhi Manfaat yang Dirasakan Pengguna e-Sapawarga Pemerintah Kota Surabaya Menggunakan ISSM," Jurnal SISFO, vol. 03, no. 238, pp. 237-246, 2018.
B. Noveriyanto, L. C. Nisa and A. S. Bahtiar, "E-GOVERNMENT SEBAGAI LAYANAN KOMUNIKASI PEMERINTAH KOTA SURABAYA (Studi Kematangan e-government Sebagai Layanan Komunikasi Government to Government, Government to Citizen, Government to Business)," Profetik Jurnal Komunikasi,
vol. 11, no. 38, pp. 37-53, 2018.
S. Adiningsih, E. M. Lokollo, S. N. Setiaji, S. R. Ardiansyah, M. Islam and U. F. Ridya Rahmawaty, Transformasi Ekonomi Berbasis Digital di Indonesia, Jakarta: PT. Gramedia Pustaka Utama, 2019.
Jabar Digital Service, "Sapawarga," Pemprov Jabar, 20 Desember 2019. [Online]. Available: https://digitalservice.jabarprov.go.id/index.php/sapawarga/. [Accessed 01 January 2020].
A. Fauzia, Interviewee, Survei Detail Aplikasi Sapawarga. [Interview]. 13 February 2020.
F. H. Wattiheluw, S. Rochimah and C. Fatichah, "KLASIFIKASI KUALITAS PERANGKAT LUNAK BERDASARKAN ISO 25010 MENGGUNAKAN AHP DAN FUZZY MAMDANI UNTUK SITUS WEB E- COMMERCE," Jurnal Ilmiah Teknologi Informasi, vol. 17, no. 74, pp. 73- 83, 2019.
R. E. Indrajlt, "Kriteria Penjamin Kualitas Perangkat Lunak," Sistem dan Teknologi Informasi, no. 2, pp.
ISO 25000, "ISO 25010," ISO 25000 Software and Data Quality, [Online]. Available: https://ISO 25000.com/index.php/en/ISO -25000-standards/ISO -25010. [Accessed 26 February 2020].
F. A. Muqtadiroh, . T. D. Susanto dan I. Monzila , “Analisis Faktor yang Mempengaruhi Manfaat yang Dirasakan Pengguna e-Sapawarga Pemerintah Kota Surabaya Menggunakan ISSM,” SISFO, vol. 246, p. 237–246 , 2018.
G. A. Dwi P., R. F. Insan M. dan S. Rochimah , “Pengukuran Kualitas untuk Aplikasi Permainan pada Perangkat Bergerak Berdasarkan ISO 9126,” ULTIMA InfoSys, vol. 83, pp. 83-90, 2014.
I. Z. Nasibu, “Penerapan Metode AHP Dalam Sistem Pendukung Keputusan Penempatan Karyawan Menggunakan Aplikasi Expert Choice,” Pelangi Ilmu, vol. 188, no. 2, pp. 180-193, 2009.
S. Janti, “Analisis Validitas dan Reliabilitas dengan Skala Likert Terhadap Pengembangan SI/TI dalam
Penentuan Pengambilan Keputusan Penerapan Strategic Planning pada Industri Garmen,” Proseding Seminar Nasional Aplikasi Sains & Teknologi (SNAST), vol. 156, pp. 155-160, 2014.
Copyright (c) 2021 Nisrina Nurhuda, Eko Darwiyanto, Sri Widowati
This work is licensed under a Creative Commons Attribution 4.0 International License.
- Manuscript submitted to IndoJC has to be an original work of the author(s), contains no element of plagiarism, and has never been published or is not being considered for publication in other journals.
- Copyright on any article is retained by the author(s). Regarding copyright transfers please see below.
- Authors grant IndoJC a license to publish the article and identify itself as the original publisher.
- Authors grant IndoJC commercial rights to produce hardcopy volumes of the journal for sale to libraries and individuals.
- Authors grant any third party the right to use the article freely as long as its original authors and citation details are identified.
- The article and any associated published material is distributed under the Creative Commons Attribution 4.0License